England, Scotland and Wales: Usually 3-7 business days* to mainland UK. We use a 2-person delivery service provided by our delivery partner ArrowXL. You are able to book a delivery day that works for you.
UK Islands: Up to 14 business days*. We use a 2-person delivery service provided by our delivery partner ArrowXL. You are able to book a delivery day that works for you.
Northern Ireland: Up to 14 business days*. We use a 2-person delivery service provided by our delivery partner ArrowXL. You are able to book a delivery day that works for you.
Europe: Please order through our DE website by clicking here.
USA: Please order through our US website by clicking here.
Important Shipping Information
Please check the condition of the packaging before accepting the delivery. If there is visible damage to the TentBox itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.
Please don’t make any campsite bookings prior to arrival of your TentBox.
*This is not a guarantee, but instead an estimate based on our average delivery times
If you cancel your TentBox order after a delivery date has been planned, you may incur a charge of £100. This will be deducted from your refund. This is to cover the charges we face from our supplier when cancelling a delivery after it has already been loaded onto the delivery vehicle.
In the unlikely event that you change your mind, you can return your item/s to us for a refund.
All items must be in their original packaging and condition, and it must be within 30 days of purchase.
If you are returning a TentBox, We will arrange the collection for you using our delivery partner, and collection cost of £75 will be deducted from your refund.
For other returns, you must arrange for the item to be sent back to our HQ: TentBox, Units 9-10, Brickfield Trading Estate, Chandler’s Ford, Eastleigh SO53 4DR
Once your item has been received (or collected, in the case of a TentBox), your refund will be issued within 7 days, and can take up to 7 days to appear in your account.