Delivery and Returns


Here you'll find everything you need to know about delivery, returns, exchanges and more.

  • Delivery info
  • Returns
  • Exchanges
  • Cancellations
  • Collections

Delivery info

Shipping methods

TentBox roof tents

A TentBox is a large, heavy item so we use a 2-person delivery service, provided by our delivery partner ArrowXL. You are able to book a delivery day that works for you and will receive text and email notifications about the status of your delivery. 


All our accessory products are dispatched using a regular postal service and will arrive separately from your TentBox. 

Shipping is and always will be free of charge. 

Shipping times

England, Scotland and Wales

3-7 business days* to mainland UK

(our current average is 3.4 days)

UK Islands

Up to 14 business days*

Northern Ireland

Up to 14 business days*

*This is not a guarantee, but instead an estimate based on our average delivery times. To avoid disappointment please don't make any immediate campsite bookings. 

Important delivery information

Check your TentBox before accepting delivery

Please check the condition of the packaging before accepting the delivery. If there is visible damage to the TentBox itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.

Cancellation and Returns

In the unlikely event that you change your mind, you can return your item/s to us for a refund. Tentbox offer its UK customers a goodwill guarantee which is more generous than your legal rights by extending your cancellation period for up to 30 days from the date of delivery. Please refer to our terms and conditions for online sales for more information on your right to change your mind.

If you have already booked a delivery date for your TentBox, you can help us out by contacting ArrowXL and cancelling the delivery. This will usually make the cancellation process a lot quicker on our end too.

If you are returning a TentBox, we can arrange the collection for you using our delivery partner, and a collection cost of up to £100 will be deducted from your refund.

For other returns, you must arrange for the item/s to be sent back to our warehouse at your own cost.

If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we will refund you as soon as possible and within 14 days. If you're sending your product back to us, we will refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We will refund you by the method you used for payment. 


Exchanging a TentBox product may be possible. To exchange your TentBox roof tent or accessory, please contact us quoting your order number, and what items you're looking to exchange.

To be eligible for an exchange, product must be in their original packaging and condition, and it must be within 30 days of delivery.


Due to the size of a TentBox, it's usually easier to have it delivered by our specialised courier ArrowXL.

However, if you'd rather collect, please arrange a viewing with our team and we may be able to faciliate a collection either then, or at a later date.