Summary
How TentBox became the UK's Bestselling Roof Tent
TentBox was established in 2015, at a time when the roof tent concept was little-known, other than in small circles such as the 4x4 overlanding scene. Brands existed (mainly outside of the UK), but all of them were aimed at the 4x4 market.
We had a vision to change this by creating a range of roof tents that would work with any car, in order to make this incredible concept available to everyone. Britain is a country of camping enthusiasts and we knew, even back then, that roof tents would one day become the new norm.
Over almost a decade we've been at the forefront of this growing market and have played a big part in taking the concept from obscurity to the main stage. As a result, we now have over 25,000 TentBoxes on the road in the UK and are proud to be the bestselling roof tent brand in the Britain. Learn more about the TentBox story here.
Although other brands have started to pop-up (excuse the roof tent pun) over the last few years, by sticking to our core values below and continuing to reinvest & innovate, we continue to remain at the front of the pack and plan to stay here for a very long time.
Our core values
- Exceptional products
- Unrivalled customer service
- An inclusive, friendly community
Value 1: Exceptional products
Product quality is at the core of what we do and everything is built with British weather in mind! Good products are at the foundation of building a successful brand - we've had almost a decade to fine-tune them, and are continually innovating both from a roof tent and accessory perspective.
✅ 5 year warranty (industry leading)
Our industry leading 5-year warranty is a representation of how much we back our products. We've been in the game long enough to have been able to test our products in the real world. Make sure if you are buying from another brand that the company has been trading for longer than their warranty offering!
A long warranty means nothing without the systems to back it up. We have a robust back-end management process to handle warranty claims (which do happen), and we have a well organised stock of spare parts for quick and easy replacements. Every part on a TentBox is very simple to replace, which makes the whole process extremely smooth.
✅ Genuine, high-performance materials
From the YKK zips, to the stainless steel mounting hardware, down to the fabrics our tents are built with, we always have high-performance long-lasting quality in mind. All of our materials go through a rigorous quality control procedure before we allow them onto the production line to ensure they are up to spec.
Make sure if you are buying from another brand that the materials that are listed on their website are genuine, because we have had many reports that this is not always the case.
✅ Innovation
We work with a team of product designers in the United Kingdom to continually improve our products, and launch new ones. Our latest offerings, the TentBox Lite 2.0 and TentBox Lite XL are a huge step up in quality and are amongst the best in the market. They also come with a range of add-on accessories to elevate your TentBoxing experience.
Watch this space, as we have some game-changing products in the pipeline.
Value 2: Unrivalled customer service
We put a massive focus on customer service, as we care deeply about the TentBox Community. We have a well trained team, with robust processes that we've been developing over the past decade and continually seek to improve. We're really proud of our Trustpilot reviews, which are testament to the work we put in to this area of the business.
✅ Dedicated team of Product Specialists
Our team of UK-based product specialists are roof tent experts and love speaking to our customers. They can help you with all queries pre and post-purchase, from finding roof-bars to recommending a great campsite in your area. We have a rigorous training process to ensure they are always up to date with our products and every single one of them has a massive passion for TentBox. You can reach out to them during office hours by phone, email, WhatsApp, Facebook Messenger, Instagram, or even pop by to our HQ in Hampshire. You can contact us here, and also put some faces to the names by scrolling down to our meet the team section.
✅ Robust back-end systems
Customer service is impossible to manage without robust back-end systems. Luckily, Neill is an expert when it comes to process, tech and systems, and we have Rachel who is our expert at writing guides. This enables our product specialists to have the right tool to solve every query and leaves no stone unturned. If something can't be answered by our product specialists, it is Immediately escalated and we put a lot of thought into creating a process to make sure it can be answered the next time around.
✅ Fast, free, and reliable delivery
Roof tents are large, heavy items. We've learnt over the years that the best way to deliver them is via a 2-person delivery service. This minimises the chance for damage and makes sure the delivery is as easy as possible for the customer. We have been through six different delivery methods to get to where we are now, and we couldn't be happier with our partners Arrow XL who are fantastic to work with. Delivery of large items will always have the odd hiccup, but any issues are dealt with swiftly and effectively by our team. View our delivery & returns information here.
Our delivery is, and always will be free of charge.
✅ Network of Dealers
If you can't make it to our HQ, but are eager to see a TentBox in the flesh, we have an official dealer network across the country. Every dealer has been approved by TentBox and they all have a demo area, hold stock, have excellent product knowledge and can help with installation. Use our helpful map to find your nearest TentBox Dealer.
✅ Reviews
We're extremely proud of our TentBox Trustpilot profile, which has a 4.8 excellent star rating. We're the most reviewed roof tent brand in the UK and we invite every single TentBoxer to review us, good or bad - here you'll get honest feedback from genuine TentBoxers. We can't be perfect 100% of the time, but we always learn from bad reviews and make improvements to ensure they don't happen again.
✅ A range of finance offerings from 0% APR
We have a comprehensive range of finance options to help you start your TentBox journey. Where we can we've tried to make as many of these options 0%-interest by accepting a higher cost on our side.
Value 3: An inclusive, friendly community
Since day one, the TentBox Community has been a massive focus for us. We realised that a TentBox is more than a product, it's a lifestyle. Once you buy a TentBox, you become a TentBoxer, and so many doors are opened up in terms of where you can go, and what you can do. The TentBox Community is a place where like-minded people can get together and share stories, advice and just generally hang out!
✅ The TentBox Community Group
We have a very active TentBox Community group on Facebook, it's a friendly, welcoming place for anybody to enjoy. It's a great place to go before you become a TentBoxer to ask questions and get advice. You can also scroll through the posts to get a feel for what it's like to be a TentBoxer. Once you have a TentBox, it's a fantastic place to share stories, photos, campsite recommendations and even help others who have not yet taken the plunge into the TentBox lifestyle.
We also have several sub-groups, such as a group for TentBoxing with dogs, Solo-TentBoxers, TentBoxing Couples and the list goes on.
Instagram is the place where we do most of our social posting. We absolutely love sharing content from our community and sharing photos of different setups, locations, cars, activities and people. It's well worth having a scroll through our TentBox Instagram Profile to get some inspiration and don't forget to use #tentbox if you'd like to be featured!
✅ TentBox Ambassadors
We quickly realised that everywhere you go with your TentBox you get inundated with curious people asking questions. Therefore, we created the TentBox Ambassador scheme to allow TentBoxers to offer a discount to those interested people and earn rewards when people purchase.
Anybody with a TentBox can become an ambassador, you just need to sign-up and then gain access to your very own portal. There are other opportunities for ambassadors too, such as organising meetups, attending events or taking part in content shoots. It's not for everyone, but if you really want to get behind the brand it's a great thing to be a part of. You can find most of our ambassadors hanging out on our Facebook community, where you can ask questions and get great answers from experienced TentBoxers.
✅ TentBox Meetups (Takeovers)
At TentBox, meetups are known as TentBox Takeovers. They're community-led meetups across the country. Usually it's a case of 'meet here, at this time and book this campsite', they rest is just about having fun! You can view the currently scheduled meetups here. We plan to put a lot of time into this side of the business and the aim for the future is to have something happening every weekend. Once you become a TentBoxer you can run your very own TentBox Takeover if you're up for it!
To Conclude
Our focus on Product, Service and Community is what sets us apart from the pack. We're very proud of what we've achieved and we continue to invest in our core values.
Click here to browse our roof tents
Click here to speak with our product specialists
Click here to get involved with the TentBox Community
We look forward to welcoming you to the community soon 😀